Heritage Hill Denture Clinic was founded on the principle of offering the highest lever of long-term care. I am in control of all aspects of your care; and this is how the denturist profession was founded. Before the denturist profession was established, the only way to get a denture was to go to a dentist who would do all of the clinical work. The dentist would then pass off your case to a lab technician to perform the laboratory side of the process, after which it went back to the dentist. Your case would pass back and forth until the denture was completed. Many years ago, some technicians noted deficiencies in the clinical work that made the lab side very difficult or impossible to provide a good product. They lobbied the courts demonstrating improved patient satisfaction when one person was in control of the entire process from start to finish; the courts agreed.
Over time, denturists have increased their scope of practice and acquired the right to have lab assistants and technicians. Ironically, some now function only as clinicians, utilizing lab staff to perform the laboratory work. These high-volume assembly-line style practices tout how many staff members, years of combined experience and number of locations they have as being a benefit to the patient. They may have clinicians, lab technicians, receptionists, treatment plan coordinators and advertising & promotion departments. This machine cannot take a breath, slow down and pay attention to the details. There are far too many moving parts and paycheques to issue. They have to plow forward no matter what. If someone is absent or sick, someone else will need to do that job as well as their own. A denture is an individual work of art and science. It requires attention to detail that an assembly-line worker can easily be unaware of. The focus of this style of practice is profit, not the patient. I have witnessed this approach first-hand and will never operate in this manner as a result.
Assembly lines are useful for making cars, TV's and cell phones, but when employed to build a custom product, like a denture, an assembly line results in an inferior product. I work with one person at a time, focusing on your specific needs and wants. We will discuss all aspects of your case to the extent you wish to and I will inform you of any limitations and what to expect. I do everything from start to finish and am meticulous in its execution. I am the professional responsible for your care and I do not rely on anyone else to produce your denture; I use no low-paid staff nor employ an assembly-line approach. Your satisfaction and care is too important to me.